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NEW QUESTION # 26
An organization is negotiating and agreeing on the service levels for a social media site.
Which is an example of a measure of utility that should be included in the service level agreement?
Answer: C
NEW QUESTION # 27
An organization is considering how a new service will be supported when it goes live. There are many teams contribute to the support of the service.
Which approach should the organization follow when creating a value stream to support the new service?
Answer: A
NEW QUESTION # 28
Which activity does a service provider carry out as part of the "explore step of the customer journey" ?
Answer:
Explanation:
Analysing potential customers patterns of business activity
NEW QUESTION # 29
A customer is retiring a service and has terminated the contract for the service with the service provider. The service provider will continue to deliver other services to the customer. Which activity should the service provider include in the plans to offboard the service?
Answer: B
NEW QUESTION # 30
A service provider has recently released an upgrade to its payroll service. The service provider had told the customer that the upgrade would include functionality to copy information from various other HR systems, to reduce the amount of manual data entry. However, this statement was not documented at the time, and the proposed functionality was not included in the design.
Which practice includes activities which could have helped to avoid this situation?
Answer: D
NEW QUESTION # 31
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