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SAP Certified Associate - Organizational Change Management Sample Questions (Q23-Q28):

NEW QUESTION # 23
Which dimensions are suitable for analyzing individual stakeholders of a cloud implementation in a 2x2 matrix? Note: There are 2 correct answers to this question.

A. Level of influence on the project success, distinguishing between low and high
B. Degree of resistance, distinguishing between low and high
C. Attitude towards the project, distinguishing between negative and positive
D. Extent of expected change impacts, distinguishing between few and many

Answer: A,C

Explanation:
A 2x2 matrix in SAP OCM stakeholder analysis plots individuals for strategic engagement. Option B is correct-attitude (negative vs. positive) gauges support level-e.g., a positive VP vs. a negative clerk- guiding communication focus. Option C is correct as influence (low vs. high) measures impact potential-e.
g., a high-influence director can sway outcomes more than a low-influence user-prioritizing effort. Together, they create a matrix (e.g., high-influence/positive = "champions") for tailored strategies.
Option A is incorrect-"degree of resistance" overlaps with attitude; it's a symptom, not a distinct axis.
Option D is incorrect; change impact extent is group-level (e.g., unit-wide), not individual-specific in a 2x2.
SAP OCM uses attitude/influence for precision.
"Analyze stakeholders in a 2x2 matrix using attitude (positive/negative) and influence (low/high) toprioritize engagement effectively" (SAP Activate, Stakeholder Analysis Tools).

NEW QUESTION # 24
How is the cooperation between project management and change management during a cloud implementation organized?

A. Project management focuses on the project tasks, change management on the cooperation within the project team.
B. Project management focuses on the organizational level, change management on the individual and group level.
C. Project management focuses on the hard factors, change management on the soft factors.
D. Project management focuses on the objectives of the project, change management on the vision of the project.

Answer: C

Explanation:
In SAP Activate, project management (PM) and change management (CM) have distinct roles. Option D is correct-PM handles "hard factors" (e.g., timelines, budgets), while CM addresses "soft factors" (e.g., people, adoption). Option A is incorrect-CM doesn't manage team cooperation. Option B is misleading; both levels overlap. Option C is incorrect-PM and CM share objectives and vision. This division ensures technical and human aspects are covered.
"Project management drives hard factors like schedule and scope, while change management focuses on soft factors like adoption and resistance" (SAP Activate, PM and CM Collaboration).

NEW QUESTION # 25
How would you describe the different dimensions of SAP's organizational change management framework?
Note: There are 3 correct answers to this question.

A. Change effectiveness contains activities that can be applied to evaluate the impact of change management interventions.
B. Change strategy covers activities to set up change management properly.
C. Change realization includes activities to realize the business benefits associated with the cloud implementation.
D. Change leadership involves activities to enable all management levels to handle the cloud implementation and deal with resistance.
E. Change communication encompasses activities to provide relevant project information to the different stakeholder groups at the right time.

Answer: B,C,D

Explanation:
SAP's OCM framework has key dimensions. Option A is correct-change strategy sets the foundation (e.g., planning, scoping). Option B is correct as realization focuses on delivering benefits (e.g., adoption). Option D is correct because leadership equips managers to manage change and resistance. Option C is incomplete- effectiveness evaluates impact but isn't fully defined here. Option E is a tactic, not a dimension; communication supports other dimensions.
Extract from SAP OCM Concepts: SAP OCM includes strategy, realization, and leadership as core dimensions (SAP OCM Framework).

NEW QUESTION # 26
Why is it recommended to prepare an interview guide for conducting change assessment interviews? Note:
There are 3 correct answers to this question.

A. It ensures that only the listed questions are asked during the interview
B. It provides the structure for the interviews
C. It serves as a cheat sheet in case the interviewer needs help
D. It helps to focus on the relevant key topics
E. It allows for efficient data collection by focusing on quantitative information

Answer: B,C,D

Explanation:
In SAP OCM, a change assessment (often in the Prepare phase) evaluates readiness, and interviews are a key method. An interview guide enhances their effectiveness. Option C is correct because it provides structure- organizing questions into sections (e.g., culture, capabilities, attitudes) ensures a logical flow, preventing chaotic or off-topic discussions. For example, a guide might start with "How open is your team to change?" before delving into specifics, keeping the interview coherent. Option D is correct as it focuses on key topics (e.
g., resistance risks, resource readiness), ensuring critical data isn't missed amidst casual conversation. This focus aligns questions with assessment goals, like identifying adoption barriers. Option E is correct because it acts as a cheat sheet-interviewers can refer to it if they lose track, maintaining professionalism and coverage, especially under pressure or with resistant interviewees.
Option A is incorrect-interviews prioritize qualitative insights (e.g., opinions, concerns) over quantitative data (e.g., scores), which surveys handle better; efficiency isn't the guide's primary aim. Option B is incorrect; it's too rigid-interviewers should adapt to responses, not stick strictly to listed questions, as flexibility uncovers deeper insights. SAP OCM emphasizes structured yet adaptable interview guides to maximize value.
"An interview guide provides structure, focuses on key topics, and serves as a reference, ensuring change assessment interviews yield comprehensive and relevant insights" (SAP OCM Framework,Change Assessment Interview Guidelines).

NEW QUESTION # 27
In SAP Activate Run phase the new system is monitored, maintained, and optimized to ensure it runs smoothly and efficiently. Which change management activity can only be realized in the Run phase of the cloud implementation?

A. Development of the user adoption strategy
B. Conduction of a pulse check
C. Measurement of actual user adoption metrics
D. Mapping of SAP roles to employees

Answer: C

Explanation:
The Run phase in SAP Activate focuses on post-go-live operations and adoption. Option C is correct because measuring actual user adoption metrics (e.g., system usage, satisfaction) can only occur after go-live, when users interact with the live system. This distinguishes it from planning or predictive activities. Option A is incorrect-role mapping occurs in Realize, before go-live. Option B is incorrect; the adoption strategy is developed earlier (Prepare/Explore). Option D is incorrect-a pulse check (quick survey) can happen in any phase, not just Run. SAP OCM ties actual metrics to live system use.
"In the Run phase, change management measures actual user adoption metrics to assess post-go-live success, an activity unique to this stage" (SAP Activate, Run Phase OCM Activities).

NEW QUESTION # 28
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SAP Certified Associate - Organizational Change Management Sample Questions (Q23-Q28):

Reliable C-OCM-2503 Exam Prep - SAP Realistic New SAP Certified Associate - Organizational Change Management Test Answers

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