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Free PDF EXIN - Valid ITIL - Valid ITIL Foundation (V4) Exam Camp

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EXIN ITIL Foundation (V4) Sample Questions (Q73-Q78):

NEW QUESTION # 73
WhatBESTdescribes the value of service strategy to the business?

A. It supports the creation of a portfolio of quantified services
B. It reduces the effort spent on managing test and pilot environments
C. It improves the control of service assets and configurations
D. It provides quick and effective access to standard services

Answer: A

NEW QUESTION # 74
Which approach is CORRECT when applying the guiding principle 'keep it simple and practical'?

A. Only add controls and metrics when they are needed
B. Design controls and metrics and add them individually until all are implemented
C. Design controls and metrics first, then remove those not adding value
D. Only add controls and metrics that are required for compliance

Answer: C

NEW QUESTION # 75
Which BEST describes the purpose of the 'improve' value chain activity?

A. To make new and improved services and features available for use
B. To ensure a shared understanding of the vision and improvement direction for all products and services
C. To organize a major improvement initiative into several smaller initiatives
D. To continually improve all products and services across all value chain activities

Answer: D

Explanation:
"The purpose of the improve value chain activity is to ensure continual improvement of products, services, and practices across all value chain activities and the four dimensions of service management."
https://www.symphonysummit.com/products/defining-industry-terms-itsm-itil-itil4/#:~:text=Improve%20%E2%80%93%E2%80%9CThe%20purpose%20of%20the,four%20dimensions%20of%20service%20management.%E2%80%9D

NEW QUESTION # 76
Where are the details of the required performance outcomes of a service denned?

A. Service components
B. Service level agreements
C. Service offerings
D. Service requests

Answer: B

NEW QUESTION # 77
Which helps to manage an incident when it is unclear which support team should be working on the incident?

A. Target resolution times
B. Disaster recovery plans
C. Self-help
D. Swarming

Answer: D

Explanation:
Reference: https://www.bmc.com/blogs/itil-incident-management/

NEW QUESTION # 78
......

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